Frequently Asked Questions

If you do not find the answer to your question, you can always contact our support team.
How do I join the virtual conference?
All live sessions are being run through Zoom. Go to Join and find the current session that you’d like to join. Click ‘Join Zoom’ for the link to the Zoom meeting.
I can’t access the Join page
Some pages are restricted to conference registrants and require a login. If you navigate to these pages when not logged in, you will see the error message “The following content is accessible to registrants for the SSPC Mentorship Day event only. If you have registered for this event, please sign in.” You will be prompted to sign in; please use the email address that you used to register. If you do not know your password, select “Request password,” and it will be emailed to you.
I don’t remember my password
When you registered for the conference, a password was automatically generated for you. To request your password, select “Request password,” and it will be emailed to you. If you do not remember which email address you used to register, try searching your email for your conference registration receipt. If you need help, contact  Support
How can I join the Zoom meetings from my phone?
Dial +1 669 219 2599 or find your local number: https://ucsd.zoom.us/u/acLp8cvQp3
Enter the session’s Meeting ID (available when you click ‘Join Zoom’ for the session)
Do I need a Zoom account to join virtual conference sessions?
No, you do not need a Zoom account
Nothing happens when I click 'Join Zoom'
Please disable any pop-up blockers in your browser and try again.
Do I have to be a member to attend the virtual conference?
No, you just have to be registered for the conference.
How do I register for the first time?